Return Policy

Last Updated: January 08, 2026

Our Commitment

At Candlefrcandlesi, we want you to be completely satisfied with your purchase of stationery and creative goods. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange policy designed to make the process as simple as possible.

Return Timeframe

You may return most items purchased from candlefrcandlesi.world or our Houston store within 30 days of delivery or purchase for a full refund or exchange.

The return period begins on the date of delivery for online purchases or the date of purchase for in-store purchases. To be eligible for a return, you must initiate the return process within this 30-day window.

For items received damaged or defective, please contact us immediately, as different timeframes may apply.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags and labels attached
  • All original accessories, documentation, and materials included
  • Proof of purchase provided (receipt or order confirmation)
  • No signs of wear, damage, or use beyond normal inspection

Items that do not meet these conditions may be refused or subject to a restocking fee at our discretion.

Return Shipping Costs

Return shipping costs are handled as follows:

  • Customer-initiated returns: You are responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item sent by us
  • Defective or incorrect items: We will cover all return shipping costs and provide a prepaid return label
  • In-store returns: No shipping costs apply for items returned directly to our Houston location
  • Original shipping charges: Non-refundable unless the return is due to our error or a defective product

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive items that are lost or damaged in transit.

Non-Returnable Items

Certain items cannot be returned for hygiene, quality, or legal reasons:

  • Personalized or custom-made stationery items
  • Opened packages of paper products
  • Ink bottles or refills that have been opened or used
  • Clearance or final sale items marked as non-returnable
  • Gift cards or workshop tickets
  • Items that have been damaged due to misuse or normal wear
  • Items returned after the 30-day return period
  • Items without proof of purchase

If you receive a damaged or defective item from these categories, please contact us immediately at responseY3mxs9K1m or +1 713 526 5221. We will arrange for a replacement or full refund, including shipping costs, even if the item would normally be non-returnable.

Legal Requirements

This return policy complies with applicable consumer protection laws, including:

  • Federal Trade Commission regulations regarding consumer rights
  • State of Texas consumer protection laws
  • Uniform Commercial Code provisions where applicable

Your statutory rights as a consumer are not affected by this policy. If you are located outside the United States, local consumer protection laws may provide additional rights that are not described in this policy.

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or the Better Business Bureau.

Return Process

To initiate a return, follow these steps:

  1. Contact us at responseY3mxs9K1m with your order number and the reason for the return
  2. Our customer service team will review your request and provide return instructions
  3. You will receive a return authorization number if applicable
  4. Package the item securely with all original materials, including a copy of your receipt or order confirmation
  5. Ship the package to the address provided by our customer service team, or bring it to our Houston store
  6. Once we receive and inspect the item, we will process your refund or exchange

For online purchases, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive items that are lost or damaged in transit.

For in-store purchases, you may return items directly to our Houston location at 2001 Montrose Blvd with your original receipt. Our staff will process your return immediately.

Please allow 5-7 business days for us to receive and process your return after it has been shipped.

Order Cancellation Policy

You may cancel your order before it has been shipped:

  • Contact us immediately at responseY3mxs9K1m with your order number
  • If the order has not yet been processed for shipping, we will cancel it and issue a full refund
  • If the order has already been shipped, you will need to follow our standard return process
  • Custom or personalized items may not be cancellable once production has begun

We will confirm the cancellation and refund status within 1-2 business days of your request.

Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund via email.

If your return is approved:

  • We will process your refund within 5 to 7 business days of receiving the returned item
  • The refund will be credited to your original method of payment
  • You will receive an email confirmation when the refund has been processed

Please note that depending on your financial institution, it may take additional time (typically 5-10 business days) for the refund to be reflected in your account or appear on your credit card statement.

Original shipping charges are non-refundable unless the return is due to our error or a defective product. In such cases, we will refund the full amount including original shipping costs.

If your return is rejected, we will notify you with an explanation and return the item to you at your expense.

Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at responseY3mxs9K1m. We will do our best to accommodate your request based on current inventory availability. In most cases, we recommend returning the original item for a refund and placing a new order to ensure you receive exactly what you need.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at responseY3mxs9K1m with photos of the damaged item and packaging. We will arrange for a replacement to be sent at no additional cost to you, or process a full refund if you prefer. In cases of shipping damage, we will also file a claim with the shipping carrier on your behalf.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at responseY3mxs9K1m.

Contact Information

If you have questions about our return policy, need assistance with a return, or wish to initiate a return, please contact us:

Candlefrcandlesi
2001 Montrose Blvd
Houston, TX 77006
United States
Email: responseY3mxs9K1m
Phone: +1 713 526 5221

Our customer service team is available to assist you Monday through Saturday, 10:00 AM to 6:00 PM Central Time. For returns, please include your order number and reason for return in your communication.

You may also visit our Houston location in person to process returns or speak with our staff directly.