Privacy Policy

Last Updated: January 08, 2026

Introduction

At Candlefrcandlesi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website candlefrcandlesi.world or interact with our services.

Information We Collect

We collect various types of information to provide and improve our services:

Information You Provide

  • Personal identification information: name, email address, phone number, shipping address, billing address
  • Payment information: credit card details, billing information (processed securely through payment processors)
  • Account information: username, password, preferences, purchase history
  • Communication data: messages, inquiries, feedback, and correspondence with us
  • Workshop and event registration information

Automatically Collected Information

  • Device information: IP address, browser type, operating system, device identifiers
  • Usage data: pages visited, time spent on pages, click patterns, referring URLs
  • Location data: general geographic location based on IP address
  • Cookies and tracking technologies: see our Cookie Policy for details

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Consent: when you have given clear consent for specific processing activities, such as marketing communications
  • Contract performance: to fulfill our contractual obligations, such as processing and delivering your orders
  • Legal obligation: to comply with legal requirements, such as tax and accounting obligations
  • Legitimate interests: for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security, where these interests do not override your rights and freedoms

How We Use Your Information

We use your information for the following purposes:

  • Order processing and fulfillment: processing payments, shipping products, managing returns and exchanges
  • Customer service: responding to inquiries, providing support, handling complaints
  • Communication: sending order confirmations, shipping updates, service-related messages
  • Marketing: sending promotional emails, newsletters, and special offers (only with your consent)
  • Website improvement: analyzing usage patterns, optimizing user experience, enhancing functionality
  • Personalization: customizing content, recommendations, and advertising based on your preferences
  • Legal compliance: meeting legal obligations, enforcing terms, protecting rights and safety
  • Security: preventing fraud, detecting security threats, protecting against unauthorized access

Your payment information is processed securely through our payment service providers. We do not store complete credit card information on our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the EEA to other countries, we implement appropriate safeguards, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions recognizing that certain countries provide adequate data protection
  • Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our servers and service providers may be located.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Account information: retained while your account is active and for a reasonable period after account closure
  • Transaction records: retained for accounting and tax purposes as required by law (typically 7 years)
  • Marketing data: retained until you opt out or withdraw consent
  • Customer service records: retained for a reasonable period to handle inquiries and disputes
  • Legal obligations: retained as required by applicable laws and regulations

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted service providers who assist us in operating our website and business:

  • Payment processors for secure transaction handling
  • Shipping companies for order fulfillment and delivery
  • Email service providers for communications
  • Cloud hosting and storage providers
  • Analytics and marketing service providers

These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to:

  • Comply with legal process or obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our customers or others
  • Prevent or investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Protection

We implement comprehensive technical and organizational security measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure storage: encrypted databases and secure servers
  • Access controls: limited access to personal data on a need-to-know basis
  • Regular security assessments: ongoing monitoring and vulnerability testing
  • Employee training: staff education on data protection and privacy
  • Incident response: procedures for detecting and responding to security breaches

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access: request a copy of the personal information we hold about you
  • Right to rectification: request correction of inaccurate or incomplete information
  • Right to erasure: request deletion of your personal information under certain circumstances
  • Right to restrict processing: request limitation of how we process your information
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing of your information for certain purposes
  • Right to withdraw consent: withdraw previously given consent at any time
  • Marketing opt-out: unsubscribe from marketing communications at any time
  • Cookie preferences: manage cookie settings through your browser or our cookie consent banner

To exercise these rights, please contact us at responseY3mxs9K1m. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Third-Party Services

We use various third-party services that may collect and process your information:

Google Services

  • Google Analytics: collects website usage data to help us understand how visitors interact with our site
  • Google Ads Conversion Tracking: tracks conversions from our advertising campaigns
  • Google Ads Remarketing: enables us to show relevant ads to visitors who have previously visited our website
  • Google Maps API: provides map functionality and may collect location data when you use map features

These services are governed by Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and manage your Google Ads preferences through Google's Ad Settings.

Other Services

We may also use other third-party services for payment processing, email delivery, customer support, and website hosting. These services have their own privacy policies governing the collection and use of your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use cookies for the following purposes:

  • Essential cookies: required for website functionality and security
  • Analytics cookies: help us understand website usage and improve performance
  • Marketing cookies: enable personalized advertising and track campaign effectiveness
  • Functional cookies: remember your preferences and settings

You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features of our website. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our website and services are not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages.

If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take immediate steps to delete such information from our systems.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove that information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.

When we make material changes, we will:

  • Post the updated Privacy Policy on this page
  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes significantly affect your rights or how we use your information
  • Display a prominent notice on our website for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Candlefrcandlesi
2001 Montrose Blvd
Houston, TX 77006
United States
Email: responseY3mxs9K1m
Phone: +1 713 526 5221